Terms & Conditions

Laundry Service

Laundry is considered to be clothing, linens, towels and other general items. Other items (like comforters/duvets, pillows, dog beds, etc.) may have additional charges. If you would like clarification, please contact the store directly ahead of time. 

Please do not send in shoes, belts or G-strings. These can damage machines. All items are washed and dried at your own risk. You can add specific instructions, but unfortunately we do not have time to check individual item labels or search care instructions online. Be sure to select "Dry Cleaning" if you are sending items for Dry Cleaning. 

Pickup & delivery is free, however there is a minimum order charge. Please ensure that you have checked the minimum order charge for your area.

Dry Cleaning

For dry cleaning deliveries, if nobody is home, we wont leave it at your door unless you specifically ask us to, and advise where to leave/hang the items. We can deliver to your workplace if that's easier (as long as your workplace is within our delivery area). 

Pickup & delivery is free, however there is a minimum order charge. Please ensure that you have checked the minimum order charge for your area. 

No Hampers

If you do not have reusable laundry bags, you can simply use garbage bags. We have reusable bags for sale. No hampers or baskets please. Proper reusable laundry bags will be cleaned and returned to you. If you send laundry in bags such as grocery store canvas bags, we do not guarantee that these will be returned. Clean laundry is all returned in new, disposable plastic bags. 

Ready by 8:00AM

Please have your laundry ready by 8:00AM. If you live in a home, laundry can be left on your porch. Clean laundry will be left on your porch unless instructed otherwise. If you live in an apartment and can let us in remotely from your phone, we can pickup and drop off to your apartment door.

"No-Show" Charge

If there is no laundry left and no answer at the door, or if you forgot about your pickup, you maybe subject to a No-show charge. Typically we let the first one slide, but that's not guaranteed depending on circumstances. The driver will call and wait a few minutes, but then will have to carry on and there is no guarantee that the driver will be able to return that day. The same applies for deliveries. A $10 charge will apply.

Feces Policy

Feces stains are fine, but we will not process orders if we come across full feces inside (human or animal). It is your responsibility to ensure that there is none. If any is found at any point during the laundering process, we will stop and bag the items up as is. Meaning if it is discovered when the items are coming out of the washing machine, the laundry will be bagged up wet and sent back to you as is, the following day. A $25 charge will apply.

Bed Bugs Policy

We take extra precautions if there is indication of bugs. We will do a heat treatment to kill any bugs. Please let us know in advance if your laundry may contain bed bugs so that we can take extra preventative steps. If you do not notify us ahead of time, but we find that there are bed bugs, you will still be charged for the heat treatment regardless of whether you asked for it or not. No exceptions. Heat treatment is an extra $0.95 cents/pound. 

Cleaning Services

We send teams of a minimum of 2 cleaners. The cleaners will come with all of the supplies needed. If you chose a flat-rate service for your first cleaning, you may be charged at the hourly rate if the cleaners determine that there is significantly more cleaning